'There is no discernible link between planning and performance'. Who is this position held by?
1.Michael Porter
2.Milton Friedman
3.Gary Hamel
4.Henry Mintzberg
According to Belbin (1981) an extroverted and enthusiastic person fits with what role?
1.Co-ordinator
2.Shaper
3.Resource investigator
4.Implementer
According to Lewin, Lippet and White's 1939 experiment, which form of leadership produced the most work from participants?
1.Laissez-faire
2.Democratic
3.Authoritarian
4.A mix of laissez-faire and democratic
According to the Five Factor model, 'extraversion' as a personality type is characterised by what type of people?
1.Good natured
2.Calm and self-confident
3.Sensitive and curious
4.Assertive and sociable
As what are key factors that reflect the situation of an organisation referred to?
1.Administrations
2.Processes
3.Activities
4.Contingencies
Where was Total Quality Management first developed?
1.USA
2.UK
3.Japan
4.Korea
Which 18th century writer produced a famous book called 'The Wealth of Nations'?
1.Frederick Taylor
2.Henry Mintzberg
3.Adam Smith
4.Dr Samuel Johnson
Which element of the cultural web forms regalia?
1.Symbols
2.Rituals and routines
3.Power structures
4.Control systems
Which feature does not form one of Fayol's 14 principles of management?
1.Esprit de corps
2.Initiative
3.Order
4.Individualism
Which is not a characteristic of corporate social responsibility?
1.Product safety
2.Consumer rights
3.Environmental policies
4.Price-fixing
Which is not a recognised form of business continuity planning?
1.Contingency planning
2.Scenario planning
3.Financial planning
4.Building planning
Which is not an example of an external factor for learning and knowledge?
1.Demographic change
2.Political influences
3.Organisational structure
4.Social change
Which is not an implementation activity for an information system?
1.IS marketing plan
2.System documentation
3.Software development
4.User training and development
Which of the following are key components of a Total Quality Management system?
1.Individual responsibility, incremental improvement, use of raw data
2.Collective responsibility, continual improvement, use of raw data
3.Group responsibility, staged improvement, knowledge
4.Involves everyone, continual improvement, use of data and knowledge
Which of the following does not form the basis of a performance indicator for a marketing plan?
1.Competitor reaction
2.Contribution to business performance
3.Consumer reaction
4.Marketing effectiveness
Which of the following is not a recognised type of plan?
1.Business
2.Succession
3.Ad hoc
4.Financial
Which of the following is not included in a job design?
1.Identifying what tasks need to be carried out
2.When and how tasks are to be carried out
3.The number of tasks to be carried out
4.The payment rates for the tasks carried out
Which of the following is not part of Schein's model of the formation of culture?
1.Shared values
2.Pre-conceptions
3.Shared beliefs
4.Norms
Which of the following motivators is the most basic need in Maslow's hierarchy?
1.Safety
2.Belonging
3.Physiological
4.Esteem
Which of these does not form part of the key streams identified by March (1988) in decision making in highly ambiguous environments?
1.Expectations
2.Choice opportunities
3.Problems
4.Solutions
Which of these factors is not one of the competing responsibilities that influence corporate social responsibility?
1.Ethical
2.Economic
3.Discretionary
4.Technical
Which of these is not an advantage of a virtual team?
1.Team members can be recruited for their specific skills or experience.
2.No overhead costs associated with physical buildings.
3.Conflict can be resolved easily using face-to-face meetings.
4.Low transport or commuting costs.
Which of these is not part of human resource policy?
1.Reward systems
2.Staff appraisals
3.Staff development
4.Suppliers choice
Which of these is not part of the recognised challenges for modern managers?
1.Micro-managing the workforce
2.Managing communications
3.Managing communications
4.Managing the learning organisation
Which one is not a recognised key skill of management?
1.Conceptual skills
2.Human skills
3.Technical skills
4.Writing skills
Which one is not an element in the primary activities of a value chain?
1.Procurement
2.Inbound logistics
3.Outbound logistics
4.Service
Which one is not part of Lewin's (1952) three step approach to change?
1.Changing behaviour
2.Initiating change
3.Freezing
4.Unfreezing
Which one of the following is a feature of McGregor's Theory X?
1.Workers enjoy responsibility.
2.Workers view physical and mental effort as a natural part of work.
3.Workers like to show initiative.
4.Workers like to be directed.
Which one of the following is not a characteristic of a bureaucratic organisation?
1.Authority
2.Regulations
3.Command structure
4.Change
Which one of the following is not a characteristic of a team?
1.Minimal and formal knowledge sharing
2.Collective output
3.Individual and collective responsibility
4.Fluid dimension to roles and tasks
Which one of the following is not one of Drucker's five guiding principles of management?
1.Making people's strengths effective and their weaknesses irrelevant.
2.Enhancing the ability of people to contribute.
3.To operate the organisation's status system.
4.Integrating people in a common venture by thinking through, setting and exemplifying the organisational objectives, values and goals.
Which one of the following political leaders could not be termed a 'transformational' leader?
1.Margaret Thatcher
2.Mikhail Gorbachov
3.Nelson Mandela
4.Bill Clinton
Which one of these characteristics is most commonly associated with the 'rational goal' model of management?
1.Worker welfare
2.Health and safety
3.Interpersonal relationships
4.Productivity.
Which writer is most associated with bureaucratic structures?
1.Henry Fayol
2.Max Weber
3.Adam Smith
4.Mary Parker Follett
Which writer was concerned with the reaction of workers to key characteristics of bureaucracies?
1.Merton
2.Weber
3.Gouldner
4.Mayo
Who of the following is a leading writer on contingency theory of leadership?
1.Rosabeth Kanter
2.Joan Woodward
3.Rensis Likert
4.Fred Fiedler
Who of the following is the industrial philanthropist?
1.Frederick Taylor
2.Seebohm Rowntree
3.Henry Ford
4.Max Weber
Who of these is the entrepreneur?
1.Barack Obama
2.James Dyson
3.Damien Hirst
4.Mo Farah
Who was a major protagonist of utilitarianism?
1.John Stuart Mill
2.Thomas Hobbes
3.Karl Marx
4.Adam Smith
Workers' acceptance of change is characteristic of what type of culture?
1.Team culture
2.Collaborative culture
3.Group culture
4.Collective culture